New Brunswick. Service New Brunswick

Rentalsman, Saint John Regional Office

Contact Information
Office Phone 506-658-2512
Toll Free Phone CALL CENTRE ONLY: Within North America: 1-888-762-8600 (no charge dial) Outside North America: 1 (506) 684-7901
Fax 506-658-3096
Mailing Address PO Box 5001 
15 King Sq 
Saint John, NB E2L 4Y9
Description & Services
Description of service(s) The Office of the Rentalsman provides New Brunswick’s tenants and landlords, covered under the Residential Tenancies Act, with accurate information, fair and expedient resolution to residential tenancy conflicts. 
The Office of the Rentalsman also administers, in trust, all security deposits.  
Information bulletins and forms are available online at, including: 
• Residential Lease (Standard Form of Lease) - New Brunswick leases now cover tenancy agreements for apartments, houses, condo, rooms and mobile homes sites. The lease is a contract which contains crucial information about the tenancy, and becomes an essential communication tool between the tenant and the landlord. 
• Accommodation Inspection Report - recommended to be used by renters to provide an accurate record of the condition of the rented property when the tenant moves in and out. 
• Security Deposit Remittance Form – all security deposits must be filed along with this form at the Office of the Rentalsman. This form can now be filed directly on line and funds can be transferred electronically. 
• Application for return of Security Deposit & Application to Rentalsman for a Certificate - tenants must apply in writing or on line for a refund or transfer of their security deposit when the tenancy is over. These forms can now be filed and sent directly on line. 
• Security Deposit Claim Form – Landlord’s must file a written claim against a security deposit within seven days of the tenancy terminating.
Hours Mon to Fri.: 8:30 am-8 pm 
Sat: 9am-1pm
Areas Served Charlotte County ; Kings County ; St John County
Boundaries Serves St. Stephen to Sussex
Eligibility Renters and landlords in New Brunswick
Languages English ; French
Fees None
Location information
Located In Community Saint John
Address & Map
Service New Brunswick
15 King Sq, 2nd Flr
Saint John, NB E2L 1E6
View Google Map
Accessibility Fully Accessible ; ***Note that accessibility is self-reported. Please contact the organization before arrival***
Other Details
Service Level (30) Provincial Government
Service Categories Landlord Rights Information/Counselling ; Landlord/Tenant Dispute Resolution ; Tenant Rights Information/Counselling

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